Implementation Expert (Center of Excellence)

Permanent employee, Full-time · Remote

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Deine Aufgaben
As Service Delivery Expert you will be part of Hypatos' Professional Services team. You will be responsible for the implementation of our software product. Your core objective is to ensure quality and timing of services provided. You will be responsible for the implementation of project deliverables based on functional and technical requirements. To be successful in your role it is crucial that you are a strong team player. You will exchange with your peers on best practices, and always provide help if needed. You will play a core role in forming a great team culture. We believe an empowered team best contributes to our company’ s objectives. You will work very closely with the implementation team as point of contact for service delivery and Customer Care team esp. for knowledge transfers. 

Your responsibilities 
  • Implement configurations of our product based on functional and technical requirements and solution designs provided by the implementation team 
  • Configurations of Hypatos Studio will be done in the application’s UI as well as with configuration files written in JSON You will be responsible for automation and creation of a repository of best-practices in order to increase implementation efficiency 
  • Manage the requirements implementation of multiple customers through technical expertise 
  • Become subject matter expert for requirement implementation in our professional services team 
  • Continuously provide feedback to our product team on product improvement and enhancements 
  • Ensure quality of provided deliverables 
Dein Profil
  • 3+ years total experience in technical service/project delivery, production support or Automation QA Engineer 
  • Understanding of and experience in software implementation projects Ability to take ownership of product delivery while ensuring and maintaining the quality 
  • Empathetic personality, understanding the objectives and expectations of the customer, with a DRY (Don’t Repeat Yourself) and Risk-base mindset Being ahead of the curve, anticipating delivery requirements and building solutions based on that 
  • Ability to built automation based solutions for delivery and release management 
  • Competency of coding in any scripting (Python is preferred) or OOPs language Understanding of REST APIs and SQL is a plus 
  • Fluency in English is a must, any other language is welcomed! 
Unser Versprechen
  • We trust amazing people to do amazing things and make a long-term impact - we give you Freedom and ownership of meaningful work that directly impacts the business 
  • Beyond a top market compensation, you will enjoy a personal development budget, meal allowance, sporting activities and free beers as well as a hybrid working model
  • We're building a positive organizational culture where personal and professional growth are just as important as business growth 
  • We believe different perspectives make Hypatos a better community - that is why we're committed to building a diverse and inclusive environment where you feel you belong
Über uns
Hypatos is an AI/Machine Learning technology company, applying Deep Learning technology to liberate back-office tasks from manual data entry. We are building advanced Machine Learning models to process complex semi-structured document processing tasks to save costs and enhance organizational efficiency. Our clients benefit from increased processing speed, cost savings, and higher data quality.

We are at a very exciting growth stage at this moment - with a successful Series A funding round from investors including Blackfin Tech, Grazia Equity, UVC Partners, and Plug & Play Ventures, we are expanding our portfolio of AI models and growing internationally, aiming to become a global technology powerhouse. Join us to be part of the mission of improving the way hundreds of millions of people work every day.

Your mission
As Service Delivery Expert you will be part of Hypatos' Professional Services team. You will be responsible for the implementation of our software product. Your core objective is to ensure quality and timing of services provided. You will be responsible for the implementation of project deliverables based on functional and technical requirements. To be successful in your role it is crucial that you are a strong team player. You will exchange with your peers on best practices, and always provide help if needed. You will play a core role in forming a great team culture. We believe an empowered team best contributes to our company’ s objectives. You will work very closely with the implementation team as point of contact for service delivery and Customer Care team esp. for knowledge transfers. 

Your responsibilities 
  • Implement configurations of our product based on functional and technical requirements and solution designs provided by the implementation team 
  • Configurations of Hypatos Studio will be done in the application’s UI as well as with configuration files written in JSON 
  • You will be responsible for automation and creation of a repository of best-practices in order to increase implementation efficiency 
  • Manage the requirements implementation of multiple customers through technical expertise 
  • Become subject matter expert for requirement implementation in our professional services team 
  • Continuously provide feedback to our product team on product improvement and enhancements 
  • Ensure quality of provided deliverables 
Your profile
  • 3+ years total experience in technical service/project delivery, production support or Automation QA Engineer 
  • Understanding of and experience in software implementation projects 
  • Ability to take ownership of product delivery while ensuring and maintaining the quality 
  • Empathetic personality, understanding the objectives and expectations of the customer, with a DRY (Don’t Repeat Yourself) and Risk-base mindset 
  • Being ahead of the curve, anticipating delivery requirements and building solutions based on that 
  • Ability to built automation based solutions for delivery and release management 
  • Competency of coding in any scripting (Python is preferred) or OOPs language 
  • Understanding of REST APIs and SQL is a plus 
  • Fluency in English is a must, any other language is welcomed! 
Our Promise
  • We trust amazing people to do amazing things and make a long-term impact - we give you Freedom and ownership of meaningful work that directly impacts the business 
  • Beyond a top market compensation, you will enjoy a personal development budget, meal allowance, sporting activities and free beers as well as a hybrid working model
  • We're building a positive organizational culture where personal and professional growth are just as important as business growth 
  • We believe different perspectives make Hypatos a better community - that is why we're committed to building a diverse and inclusive environment where you feel you belong 
About us
Hypatos is an AI/Machine Learning technology company, applying Deep Learning technology to liberate back-office tasks from manual data entry. We are building advanced Machine Learning models to process complex semi-structured document processing tasks to save costs and enhance organizational efficiency. Our clients benefit from increased processing speed, cost savings, and higher data quality.

We are at a very exciting growth stage at this moment - with ​a successful Series A funding round from investors including Blackfin Tech, Grazia Equity, UVC Partners, and Plug & Play Ventures, we are expanding our portfolio of AI models and growing internationally, aiming to become a global technology powerhouse. Join us to be part of the mission of improving the way hundreds of millions of people work every day.
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