Customer Success Manager (d/w/m)

Festanstellung, Vollzeit · Remote

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Deine Aufgaben
As Customer Success Manager you’ll have the opportunity to work with global corporates, leading organizations, integrating into their business to fully understand their company goals. With the full power of Hypatos technology, you’ll set the strategic direction for your clients’ document processing automation, enabling their entire organization to leverage Hypatos and meet their objectives.
To be successful in the role, you’ll bring a Customer Success, Customer Value or consulting  background, preferably with expertise in Business Process Optimization. You’ll have demonstrable experience managing and growing enterprise level customers, overseeing the delivery of large digital transformation engagements and managing executive-level client relationships.

Your responsibilities
  • Work directly with a portfolio of enterprise customers to define success and drive adoption and value 
  • Help our customers identify, frame and realize value out of using Hypatos
  • Develop a deep understanding of enterprise customer needs, use cases, and objectives to ensure that Hypatos Studio is properly leveraged to achieve them
  • Assist customers in driving user adoption and change management within their organization
  • Build and maintain strong relationships with all key customer stakeholders
  • Monitor and report on the overall well-being of enterprise customers, tracking key health and usage indicators
  • Serve as a point of escalation for key enterprise customer issues and ensure satisfying resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
  • Evangelize the capabilities of Hypatos Studio, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the implementation team to facilitate the onboarding of new customers
Dein Profil
  • 5+ years experience in Management Consulting, strategy consulting or process improvement or SaaS customer support, customer success, customer value experience
  • Bachelor’s degree in finance, economics, business information systems or other business or engineering related subjects
  • Strong communication and presentation skills
  • Fluency in English is a must, any other language is welcomed!
  • Strong analytical skills, especially in applying technology solutions to core business problems
  • Experience in customer value management or customer success is a plus
  • Experience in analyzing Finance processes is a plus
  • Experience with SAP or Oracle is a plus
  • Experience with ECM systems such as Opentext, xSuite, Kofax or similar is a plus
Unser Versprechen
  • We trust amazing people to do amazing things and make a long-term impact - we give you Freedom and ownership of meaningful work that directly impacts the business 
  • Beyond a top market compensation, you will enjoy a personal development budget, meal allowance, sporting activities and free beers as well as a hybrid working model
  • We're building a positive organizational culture where personal and professional growth are just as important as business growth 
  • We believe different perspectives make Hypatos a better community - that is why we're committed to building a diverse and inclusive environment where you feel you belong 
Über uns
Hypatos is an AI/Machine Learning technology company, applying Deep Learning technology to liberate back-office tasks from manual data entry. We are building advanced Machine Learning models to process complex semi-structured document processing tasks to save costs and enhance organizational efficiency. Our clients benefit from increased processing speed, cost savings, and higher data quality.

We are at a very exciting growth stage at this moment - with a successful Series A funding round from investors including Blackfin Tech, Grazia Equity, UVC Partners, and Plug & Play Ventures, we are expanding our portfolio of AI models and growing internationally, aiming to become a global technology powerhouse. Join us to be part of the mission of improving the way hundreds of millions of people work every day.

Your mission
As Customer Success Manager you’ll have the opportunity to work with global corporates, leading organizations, integrating into their business to fully understand their company goals. With the full power of Hypatos technology, you’ll set the strategic direction for your clients’ document processing automation, enabling their entire organization to leverage Hypatos and meet their objectives.
To be successful in the role, you’ll bring a Customer Success, Customer Value or consulting  background, preferably with expertise in Business Process Optimization. You’ll have demonstrable experience managing and growing enterprise level customers, overseeing the delivery of large digital transformation engagements and managing executive-level client relationships.

Your responsibilities
  • Work directly with a portfolio of enterprise customers to define success and drive adoption and value 
  • Help our customers identify, frame and realize value out of using Hypatos
  • Develop a deep understanding of enterprise customer needs, use cases, and objectives to ensure that Hypatos Studio is properly leveraged to achieve them
  • Assist customers in driving user adoption and change management within their organization
  • Build and maintain strong relationships with all key customer stakeholders
  • Monitor and report on the overall well-being of enterprise customers, tracking key health and usage indicators
  • Serve as a point of escalation for key enterprise customer issues and ensure satisfying resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
  • Evangelize the capabilities of Hypatos Studio, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the implementation team to facilitate the onboarding of new customers
Your profile
  • 5+ years experience in Management Consulting, strategy consulting or process improvement or SaaS customer support, customer success, customer value experience
  • Bachelor’s degree in finance, economics, business information systems or other business or engineering related subjects
  • Strong communication and presentation skills
  • Fluency in English is a must, any other language is welcomed!
  • Strong analytical skills, especially in applying technology solutions to core business problems
  • Experience in customer value management or customer success is a plus
  • Experience in analyzing Finance processes is a plus
  • Experience with SAP or Oracle is a plus
  • Experience with ECM systems such as Opentext, xSuite, Kofax or similar is a plus
Our Promise
  • We trust amazing people to do amazing things and make a long-term impact - we give you Freedom and ownership of meaningful work that directly impacts the business 
  • Beyond a top market compensation, you will enjoy a personal development budget, meal allowance, sporting activities and free beers as well as a hybrid working model
  • We're building a positive organizational culture where personal and professional growth are just as important as business growth 
  • We believe different perspectives make Hypatos a better community - that is why we're committed to building a diverse and inclusive environment where you feel you belong 
About us
Hypatos is an AI/Machine Learning technology company, applying Deep Learning technology to liberate back-office tasks from manual data entry. We are building advanced Machine Learning models to process complex semi-structured document processing tasks to save costs and enhance organizational efficiency. Our clients benefit from increased processing speed, cost savings, and higher data quality.

We are at a very exciting growth stage at this moment - with ​a successful Series A funding round from investors including Blackfin Tech, Grazia Equity, UVC Partners, and Plug & Play Ventures, we are expanding our portfolio of AI models and growing internationally, aiming to become a global technology powerhouse. Join us to be part of the mission of improving the way hundreds of millions of people work every day.
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